As is stated in our terms and conditions, reselling or otherwise transferring your ticket not in accordance with our terms and conditions will result in your ticket being voided. 

Where there has been any resale or attempted resale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant tickets with immediate effect. You can read our terms and conditions at:

If you are the order owner of the ticket and can no longer attend Web Summit Rio, you are free to change the name on your ticket to a friend or colleague via your ticket dashboard:

If you are not the order owner, reach out to the order owner and they can reassign the ticket for you via their inbox.

For further assistance, please reach out to our Support team at To help troubleshoot your issue, please provide your ticket reference and email associated with your ticket.